Trading Post Covid-19 Updated: March 20th
To our loyal customers, friends, and fellow community members:
We consider you to be our extended family, so we would like you to know that we share your concern about the COVID-19 virus that is affecting our lives. The safety and health of our guests and staff is extremely important and something we take very seriously.
Are we opening?
Our current Opening Day is scheduled for April 20th. Under the advisement of our local health agencies, we are planning to open on schedule. However, we know this situation is changing daily, so we will continue to monitor guidelines and make changes and updates as necessary. We will keep this page updated, so please check back frequently for changes.
Our business is rooted in enjoying the outdoors and nature. And it is proven that fresh air, sunlight and nature can help keep us healthy. We encourage all of you to GET OUTSIDE during this time: take a walk, play a game, ride bikes, go on a hike, etc. There are so many things you can do to stay active and get outdoors while also following the safety guidelines for social distancing and flattening the curve. And we hope to provide you all with even more safe ways to enjoy the outdoors when we open.
Operational Changes We’re Planning
We hope you’ll rest assured that our standard procedures have long featured vigilant adherence to best practices for sanitation and disinfection of communal surfaces. Since we believe this virus may be around after we open our doors, we may be practicing some extra precautions and modified procedures that could affect your check-in process and stay with us. Take confidence in knowing our team will be working extra hard to ensure we meet or exceed CDC guidelines.
And, per our enhanced screening protocols, we may (at our discretion) decline service to a guest and/or remove a staff member from the schedule under the following circumstances:
- If a guest or staff member has or will be traveling through an area identified by the CDC as warning level 3in the 14 days prior to arrival at our business.
- If a guest or staff member has been in close contact (within approximately 6 feet for any sustained period of time) with a person known to have COVID-19 within the 14 days prior to arrival.
- If a guest or staff member develops flu-like symptoms (a fever, cough, and shortness of breath) during the 14 days prior to arrival.
Of course, most of these measures require self-identification and we appreciate your total honesty and cooperation as it relates to this situation. We will continue to update our protocols as the situation evolves and as more information becomes available.
Cancellation Policy Modifications
We know that some of you may be wondering about the cancellation of reservations, so we have chosen to modify our normal cancellation policy during this time. We are lessening the time of cancellation or reschedule to 48 hours prior to arrival for camping and paddling. If we are mandated to close or cannot operate our business safely, we will allow you to move the reservation to a credit towards a future booking, good through the 2021 season, at no cost or fees to you.
We continue to be in touch with federal, state, and local agencies and are monitoring the following resources to help inform our decision-making:
- Centers For Disease Control and Prevention (CDC)
- World Health Organization (WHO)
- Indiana State Department of Health
- Lagrange County Health Department
- Johns Hopkins University Dashboard
Thank you for your support!
COVID-19 is an emerging issue and unlike anything most of us have seen in our lifetimes. We will continue to monitor the situation and take proactive steps in support of the national effort to slow the spread of this disease and to reduce the risk of significant impacts to our customers, our staff and our communities. We’re all in this together. Thank you for your understanding, patience, and support as we navigate uncharted waters. Be safe out there… and wash your hands!